SceneScapes
Mix & Match Souvenirs
SceneScapes are different because they turn the souvenir into part of the experience. Instead of choosing one finished product off the shelf, customers get to mix and match pieces to create a keepsake that feels like their own. That sense of choice makes the product more personal, more memorable, and more fun to buy.
Step 1: Choose Your Base
Customers select a high-quality backdrop that has been customized to match your attraction’s theme, region or exhibits.
Step 2: Choose Your Icons
Visitors then mix and match custom designed icon packs that reflect your attraction with their chosen base to create their own custom souvenir.
We’re proud to say that all Iconic Keepsakes are designed, manufactured, and shipped from Maple Ridge, British Columbia, Canada. We believe in local craftsmanship and personally oversee every step of the process to ensure the highest quality and attention to detail.
While we strive for the highest quality products, our products are handmade from natural materials. Wood naturally has defects; therefore, the products you receive may vary slightly in shade, and colour. There may be knots, wood grain changes and other imperfections with the wood that would enhance the character of our products.
Iconic Keepsakes are all made from high-quality, sustainably sourced birch plywood. Each base and icon is individually hand-assembled with care in our workshop!
Orders
Everything you need to know before placing an order
We currently accept orders through email or phone. Once you place your order, we will send you an invoice for payment. Please have an order form or catalogue available when ordering so that you can reference item numbers!
All Iconic Keepsake orders need to be a minimum of $100 before shipping and taxes. Each product has a minimum order quantity.
We currently accept email money transfers, wire payments and credit cards. If paying by wire, please email a copy of your remittance advice as proof of payment. Any fees associated with wires must be covered in the amount sent.
We reserve the right to implement a credit card surcharge. To keep our prices competitive, the current credit card fee is 2.4%.
To maintain the lowest possible prices, we manufacture all goods to order. Our goal is to ship all stock orders within 1-2 weeks (not including any design work) and initial stocking orders within 2-3 weeks.
Orders are not processed or shipped on Saturday, Sunday or Holidays. Custom orders may take longer.
Lead times may vary due to supply chain and manufacturing issues. We do experience seasonal fluctuations. Your sales representative will be able to provide the most accurate shipping times.
We're here to help! If you have any questions or need support regarding your order, our support team is available to assist you.
Shipping
Delivery information and shipping expectations
To provide the best possible prices to our customers, shipping is not included in our prices.
We currently offer shipping to Canada and the United States. If you are located in a different country, please reach out to us!
Any international tariffs, duties or taxes to import our products into your country is the responsibility of the customer. Iconic Keepsakes pricing does not include tariffs, duties and taxes.
Shipping costs will be calculated using standard Canada Post/UPS shipment calculation methods based on dimensional box size, weight, destination and service required/requested. We can only provide shipping costs upon processing of the actual shipment.
If you would prefer to use your own shipping account, please let us know! We would be happy to use your account.
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement.
Wholesale
Information for retailers and destination partners
Absolutely! Please note that we only send catalogs to verified wholesale partners. To become a verified partner and receive a catalog, you must have a physical giftshop as part of your business.
Our wholesale pricing is structured to ensure strong margins for your business and reorder MOQs are flexible to help you manage your inventory. Contact us for more information!
Our wholesale program is designed for retail businesses, museums, attractions, tourism retailers, and destination gift shops looking for distinctive souvenir products for their customers.
Absolutely! We work with wholesale partners to create custom products that reflect their location, brand, or attraction. Custom options are ideal for museums, zoos, aquariums, parks, landmarks, and destination retailers looking for something exclusive.
Yes we do! We understand the importance of having a unique offering. We offer exclusivity to our retail partners within a defined geographical area. This ensures you have a distinct selling advantage in your local market.
Customization
Create a product that reflects your location and story
We customize and create custom backdrops and icons to reflect your location, attraction, brand, or story. Custom options depend on the product and program you choose.
Yes. We can develop designs inspired by your location, local landmarks, natural features, exhibits, or other defining elements that make your destination unique.
For qualifying orders, we can create exclusive products designed specifically for your store, attraction, or destination. Exclusivity depends on the project and program details.
We start by learning about your location, brand, and goals. From there, we develop a concept, refine the design, confirm production details, and move forward once everything is approved.
Timing can vary depending on the product, quantity, and complexity of the design. We will provide an estimated timeline once we review the scope of your project.
Custom products give your store a more exclusive and destination-specific offering. They help create a stronger connection to your location and give customers a souvenir that feels more personal and memorable.
Support
Helpful information on returns and support
Return requests must be submitted within 7 calendar days of receipt. Approved returns must be received within 21 days of authorization and in resaleable condition. A 15% restocking fee applies to approved returns. Shipping charges are non-refundable. Customers are responsible for return shipping unless the return is due to our error. Custom and name-drop items are non-returnable. If a product is defective due to design or manufacturing, we will replace the item. Transit damage claims require sufficient documentation to initiate a carrier claim.
If your order arrives damaged, please contact us as soon as possible with photos of the product and packaging. We will review the issue and determine the best next step.
If your order has not yet gone into production, we may be able to make changes or cancel it. Once production has started, changes or cancellations may not be possible.
Custom orders are final sale and cannot be returned once approved and produced. If there is a problem with your order, please contact us so we can review the issue.
Reach out to our team for help with orders, product concerns, custom requests, or general questions.
Work With Us
We work with shops, museums, parks and attractions across Canada.
We work directly with museums, aquariums, parks and attractions across Canada to build something worth selling. Low minimums, simple ordering, and custom designs that's yours.
Try it before you stock it
Request a free SceneScapes sample kit and see firsthand why customers can't resist building their own keepsake.
Exclusive
To Your Attraction
Handmade
Crafted in Canada
Profitable
+50% Margins Built-in
Impactful
Every Sale Supports Your Mission